Account integration temporarily paused
We could not collect stats for this account because of a technical problem on our side. Your credentials and settings are fine.
What it means
Routy reaches some programs through a network that makes requests arrive from the right country. That network was unavailable, so the run never reached the program. We cannot tell you anything about the program or your account from this run, only that we could not get there.
This is not a problem with your password, API key or settings.
Why it happens
The service we use to reach these programs had an outage or ran out of capacity. It affects every account that goes through it at the same time, not just yours.
What we're doing
Our team is told the moment this happens and works on it directly. There is nothing you need to do:
- Don't re-enter your credentials. They are fine, and replacing them won't restart collection.
- Don't delete or re-create the account. It keeps its schedule and its history.
Missed days are collected again on later runs, so the gap fills in once collection resumes. If you want an update, or the issue is still open after a day, contact your account manager.
When it clears
It closes by itself on the account's next run that completes. If no run is affected for 6 hours, it also closes on its own.