Account Tiers
Account tiers control how often each of your accounts is integrated (re-checked for new data). Most publishers have far more accounts than need a daily refresh, so tiers let you put your effort where the value is: your best accounts run every day, the rest run less often.
There are three tiers:
- Tier 1 — Daily. Your highest-value accounts.
- Tier 2 — Every 4 days. Mid-value accounts.
- Tier 3 — Weekly. The catch-all for everything else. Tier 3 is unlimited.
Your plan limits how many accounts can sit in Tier 1 and Tier 2. Tier 3 has no limit.
New accounts get a 14-day grace period during which they run daily, no matter their tier. After that, the system settles each account into a tier based on a score (driven mainly by the revenue the account generates).
Reading the accounts screen
On the Accounts list, each account shows:
- A Tier badge with its cadence (Daily / Every 4 days / Weekly), or Grace while it's in its first 14 days.
- A Score — how the system ranks the account (higher = more valuable). Accounts you've pinned manually, or that are still in grace, don't show a score.
- A pin icon when the tier was set manually (an override) rather than by the system.
At the top of the screen, the slot meters show how many Tier 1 and Tier 2 slots you've used out
of your plan's cap (for example Tier 1 2/2). When a tier is full, its meter turns red.
Using the simulator
The simulator lets you plan and apply tier changes across all your accounts at once.
- Click Tier simulator.
- Click Calculate to load the system's proposed layout. Each account shows the tier it would land in and its cadence.
- For any account, use the Tier dropdown to pin it to a specific tier, or choose System to let the system decide. Search by name to find an account quickly.
- Watch the slot meters at the top — they update live as you move accounts. If you put more accounts in a tier than your plan allows, the meter turns red and you'll see a warning.
- Click Apply. Accounts you pinned become overrides; everything left on System keeps following the system's choice.
Apply is blocked while a tier is over its cap — move an account out of the full tier first.
Setting one account's tier
You don't have to open the simulator for a single change. On the Accounts list, open an account's menu (the ⋮ button) and pick a tier under Set tier. If the tier is already full, you'll see a message asking you to free a slot first. To put an account back under system control, use the simulator and choose System.
"Recalculate"
Inside the simulator, Recalculate asks the system to re-score and re-tier your accounts right now. Use it after a big change (for example, right after tiering was first turned on) so the proposed layout reflects the latest data.
Why a manual run was blocked
If you try to run an account now and it was already integrated within its tier's cadence (for example a Tier 3 account integrated in the last 7 days), the run is declined and you'll see when the next manual run is allowed. To get a faster cadence, raise the account's tier (Set tier or the simulator) — or upgrade your plan for more Tier 1 / Tier 2 slots.
Demotion notifications
When an account moves to a slower tier, you'll get a notification telling you the new cadence. This is informational — no action is needed unless you want to pin the account back to a faster tier.
When to contact us
- The tier badges or slot meters don't appear at all, even though tiering should be on for your plan.
- An account is stuck in Grace well past 14 days.
- Applying changes repeatedly fails with a cap error even though the meter shows free slots.