Channels — your connections
This is your Channels home: every vendor account you have connected, and how each one is doing. From here you add a connection, spot the ones that need you, and open any of them.
Each row is one account at one vendor. If you run several ad accounts or workspaces at the same vendor, each is its own row with its own schedule and its own numbers.
Channel
The vendor's logo and name. Click it to open that connection.
If a vendor's name can't be resolved for some reason, the row shows its internal key instead. It's still the same connection and it still works.
Vendor account
The account's own name at the vendor, with the vendor's ID for it underneath. This is what tells two connections at the same vendor apart.
Status
Last synced
When the last successful run finished. A connection that has never completed one reads Waiting for first sync rather than showing an empty cell — those two are very different things.
Health
What the last run says about this connection, in one badge:
Credentials rejected also puts a red Reconnect button on the row. It takes you into the connection, where you replace the credentials.
One set of credentials can sit behind several connections, so a single rejection can light up several rows at once. Fixing it on one of them fixes all of them.
Filters
The funnel button holds two filters:
- Channel — narrow to one or more vendors.
- Status — Connected, Disabled or Error.
The button shows how many filters are active, and clears them all in one click. There is no free-text search on this screen; the filters are how you narrow the list.
Add
Takes you to Add channel, where you pick the vendor to connect. It's a normal link, so cmd/ctrl-click opens it in a new tab.
Common questions
"Several connections went to Credentials rejected at once"
They're authorized by the same credentials, and the vendor rejected them. Reconnect from any one of the affected rows — that repairs all of them.
"A connection shows Connected but nothing is arriving"
Check the Health column, not just Status. Credentials rejected leaves the connection reading Connected while nothing syncs, because the connection didn't change — the authorization behind it did.
"The list is empty but I connected something"
Check whether a filter is applied — the funnel button shows a count when it is. Otherwise open Add and connect a vendor.
"I want to move to a different account at the same vendor"
Connect the new account, confirm it's syncing, then disconnect the old one. Don't disconnect first — you'd lose the ability to compare while you check.
When to escalate
- A connection is stuck at Waiting for first sync after several scheduled runs.
- Credentials rejected comes straight back after you've re-entered credentials that work on the vendor's own site.
- A connection you created doesn't appear in the list at all.
- The health message on a row is empty or makes no sense for that vendor.