Clicks Blocked: Domain Deleted
People are clicking links on one of your custom domains, but that domain was deleted from your account. None of those clicks reach an offer.
What it means
Your links on a custom domain only work while the domain is on your account. This one was removed, by you, a teammate or Routy support, but links on it are still published somewhere and people are still clicking them. Every one of those visitors gets an error page, and the click is not recorded.
The issue names the domain and shows the URL being turned away.
Why it happens
- The domain was deleted by mistake, or by someone who didn't know it was still in use.
- It was deleted on purpose, but some links on it were never updated. A page, ad or email still uses them.
What you can do
- Open the issue's details. They show the domain, the URL being turned away and, when we know it, the page the click came from.
- Choose one:
- If the domain should still be in use, add it again on the same traffic source. Its cloaked links work again as soon as the domain is active, because they belong to the traffic source, not to the deleted domain. It can take up to 30 minutes before clicks go through again.
- If you meant to delete it, update the pages, ads or emails that still use links on it, so they use links on a domain you still have.
If you can't add the domain again, contact support and name the domain from the issue.
When it clears
On its own, 3 days after the last blocked click. You can also press Resolve once you have fixed it. If clicks are still being blocked, it opens again with the next one. A burst of blocked clicks is reported at most once an hour per domain, and search engine crawlers never trigger it.