Account integration status
Account integration status shows every data collection run for all of your accounts in one place. Use it to see what is running right now, which accounts failed, and what each failure said, without opening the accounts one at a time.
You find it under Affiliate Programs → Account integration status. It is rolling out gradually, so it may not be in your menu yet.
What a task is
Each time Routy collects data from an affiliate program for one of your accounts, it creates a task. A task is queued, runs, and then ends as completed, failed, cancelled, skipped or blocked. Scheduled runs, runs you start from an account's Integration tab, and runs started by our team all appear here.
Status cards
The row of cards at the top counts the tasks in the selected period by status. Click a card to filter by that status, and click it again to remove it. You can select several. Total clears the status filter.
In the Tasks view the cards show only tasks with that status. In the By account view they show only accounts with at least one task in that status, so clicking Failed lists the accounts that need attention.
The counts always cover every status, so the other cards keep their numbers after you click one.
Tasks
Switch between the two views with the Tasks and By account buttons next to search. The Tasks view lists every task, newest first.
- Status shows where the task is now.
- Account opens that account's Integration tab, where you can see its full history and start a new run.
- Task is what the run was asked to do. Under it is the message the run ended with. For a failed task this is the reason, shown in red.
- Trigger says whether the run was scheduled or started by someone.
- Queued is when the task was created.
- Duration is how long it ran, or how long it has been running or waiting so far. Under it, how long it waited before it started. Hover for the exact queued, started and ended times.
Long messages are cut to two lines; hover a message to read all of it. Sort by Status or Queued by clicking the column header. Scroll down to load more.
Open issues
When an account has an open issue, such as a password the affiliate program rejected, a marker appears next to its name and a bar above the list says how many accounts need attention. One issue covers repeated failures of the same kind, so it is the quickest way to see what is actually wrong.
Click the marker or the bar to open the issues. From there you can acknowledge an issue, mute it for a while, mark it resolved, or open a support ticket about it. Most issues close by themselves once the next run succeeds, so after you fix the cause (for example, update the account's credentials), the next run clears it.
By account
The By account view has one row per account, with how many of its tasks completed, failed, are running and are queued in the period. Accounts with the most failures come first.
Success rate is the share of finished tasks that completed. An account with no finished tasks shows a dash.
Click the arrow at the start of a row to see that account's latest tasks and their messages without leaving the view. If it has more, View all opens the Tasks view filtered to that account. Click the failed count to go straight to that account's failed tasks.
Filters
- Programs and Account narrow the page to one program or one account.
- Status is the same filter the cards set.
- Date range defaults to the last 7 days. Clear filters to return to it.
- Search matches the account name or the task message, so you can search for an error such as "password".
Common questions
An account shows failures, what do I do? Open the account and check the message. Messages about the username, password, API key or client secret mean the saved credentials need updating on the account. Other messages usually clear on the next scheduled run.
An account is missing. Only accounts with at least one task in the date range appear. Widen the date range, or check that the account has an integration set up on its Integration tab.
A task has been queued for a long time. Runs wait for capacity at the affiliate program. If a task stays queued for more than a day, contact support.
When to contact support
Contact support if the same account keeps failing with a message that does not name something you can fix, if tasks stay queued for more than a day, or if a task shows as running for many hours.