Routy

Master password

Your master password is the key your stored account credentials are encrypted with. When you save a username and password for an affiliate program account, Routy encrypts it with your master password — so nobody, including us, can read those credentials without it.

It is not your login password, and it is set once for the whole account rather than per person.

Status

The panel shows one of three states.

Status What it means
Not set No master password yet. Set one before saving account credentials.
Not active A master password exists, but nobody has entered it since it was last cleared. Integrations can't read your stored credentials until someone does.
Active Your credentials can be decrypted and integrations can run normally.

"Active" lasts a long time — it is not tied to your browser session. Once a team member enters the password, the account stays active until the password is changed or reset.

Entering the master password

Anyone on your team can enter it. If an integration stops running because the master password isn't active, whoever has it can open this panel, choose Enter master password, and everything resumes.

This is deliberate: you have to know the password to use it, so entering it proves nothing more than that the owner shared it with you.

What only the account owner can do

Three actions are restricted to the account owner — the person named as Owner under Settings → User Management → Account contacts:

  • Change the master password
  • Reset it
  • Have it emailed

These either reveal the key or replace it, so a team member who was trusted with today's password can't quietly rotate it or mail themselves a copy. If you need one of them and you're not the owner, ask whoever is.

If your account has nobody named as Owner, all three are unavailable for everyone until an owner is set.

Change

Changing re-encrypts your stored credentials under the new password. Nothing is lost, and you don't need to re-enter anything afterwards. You'll be asked for the current password first.

Email it to me

Sends the master password to the account owner's registered email address. It always goes to the owner's own address — you can't send it anywhere else.

This works only while the status is Active, because it sends the password that's currently in use. It is not a way to recover a password nobody knows any more; for that, see Reset.

Reset

Reset is destructive. Your saved account credentials cannot be decrypted without the current master password, so resetting removes them. Every account then needs its credentials entered again before its integration will run.

Use it when the master password is genuinely lost.

Because it can't be undone, reset happens in two steps: you choose the new password, then type a confirmation code back to us. The code is there to make sure the reset is deliberate rather than a mis-click.

Common questions

An integration says it can't read credentials. Check the status here. If it says Not active, enter the master password.

I changed the master password and an account still fails. Changing doesn't touch your credentials, so the account is failing for another reason — check that account's own status.

Can Routy support tell me my master password? No. We can't read it, which is the point of it. Staff can change or reset it for you, but cannot have it emailed to themselves.