Routy Account Crawler Errors
In this article we will review the account errors you may be seeing on your Routy accounts to help solve them. In this article we view:
Error Types
Error List
Error Types
Yellow - Intervention required - Action required for stats to be extracted
Blue - Warning message
Error List
Yellow Error: intervention required. 'Your account has been suspended'
- Your account has been suspended by the program and cannot be crawled
Yellow Error: intervention required. 'Wrong user or password'
Incorrect credentials entered, check that your credentials are correct
If the credentials are correct, try a manual run from the Crawling Status page
If the error persists, please set up a ticket
Yellow Error: intervention required. 'Unknown error on login'
Crawling error
Try use the API key credentials instead
If the error persists or there is no API key option, please set up a ticket
Yellow Error: intervention required. 'Api key validation failed'
Incorrect API key entered, check that your API key is correct
If the API key is correct, try a manual run from the Crawling Status page
If the error persists, please set up a ticket
Yellow Error: intervention required. 'please add APIKey to the account'
API key has not been entered, please input your correct API key
If the API key is inputted but the error persists, try a manual run from the Crawling Status page
If the error persists, please set up a ticket
Blue Error: Edit Click tracking Dynamic Parameter
Click parameter has not been set up by Routy team
Contact your AM to find the parameter they use to provide click reports (e.g. for MyAffiliates this is payload, and for Income Access it is c)
Set up a ticket or contact us directly via our live chats to add the click parameter for the program
Blue Error: Setup account API key for account to start crawl stats
- Info message to let you know that you need to can set up an API key as an alternative to crawling